Support Policy

At Karuna, we are dedicated to helping you have a smooth and meaningful experience while using our app. This Support Policy outlines how you can reach us and what kind of assistance we offer.

1. Support Availability

Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays.

2. Contact Methods

You can reach our support team through the following channels:

• Email: support@karunaapp.org
• In-app Support Form
• Help & FAQ section in the app for common questions

3. Types of Issues We Support

We assist with:

• App navigation and features
• Contribution -related queries
• Technical errors or bugs
• Account management (login issues, updates, etc.)
• Feedback and suggestions

4. Response Time

We aim to respond to all support queries within 24–48 hours. Some complex issues may take longer, but we will keep you informed throughout the process.

5. Feedback & Improvements

Your feedback is valuable. If you have ideas, suggestions, or feature requests, feel free to share them with us. We regularly improve Karuna based on user input.

6. Emergency Situations

Karuna is not an emergency service. If you come across an urgent animal welfare issue, please contact your local animal rescue or emergency services.

7. Contact Us

For any help or support, please email us at support@karunaapp.org. We’re here to help you help the animals.